Error – Command Failed

A Command Failed results from when a command, or action, is sent from the display to the motor box but did not execute properly.

Try again

Try performing the action again.

Restart Display

If the error persists, then restarting the display may correct the problem.

Restart Butler 4.0

Go to Home > Setup > Advanced > Restart



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2 thoughts on “Error – Command Failed

  1. Julie says:

    I have a Shirley Stitcher. I am getting the following error “cannot retrieve values, communications timed out” every time I turn on the machine. How can this error be fixed?

    1. qezsupport says:

      If you are getting a communication error it is 1 of 2 things. The program on the motor box is not running properly. Or there is something wrong with the hardware / cables etc. The easiest thing would be to call our tech line 435-245-0172 and see if it can be resolved over the phone.

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