The robotics moves the carriage but the machine isn’t stitching.
Make sure stitching is engaged
The needle will not engage unless the stitching icon is selected from the touch screen display. This icon appears as a needle with thread.
Make sure that the machine is powered on
Often times we forget to power on the machine. For obvious reasons the machine will not sew if it is not powered on.
Check that machine type is set
Make sure the machine type is set. This setting will revert when an update is run or if you select factory defaults.
Ensure that your belts are attached properly and have adequate tension. The white X-belt should be face up while, and the black Y-belt should rotate the pulley on the top of the motor box counter clockwise as you bring the machine toward front.
Check encoder connections
Check encoder wheels
Check stitch controller
Ensure that the stitch controller icon (the needle and thread) is selected. The icon will be highlighted in green when selected.