Display wont respond, or the wrong option is being selected when I touch the screen.

If you are having difficulty with your touch screen display where you have to either touch an icon multiple times before it responds or when you click on one setting and another one gets selected your screen may need to be calibrated. What is actually happening is that you are touching one area of the screen, but it is being interpreted as another part of the screen. Calibrating the display will tell the machine to respond to where you are touching.

Fixing this can be done in 2 ways.

Method 1:

If possible you can reset the calibration from the displays software.

  1. Select the home menu icon and select
  2. Select Setup from the drop down menu
  3. Under the Updates tab you will see a button labeled Calibrate Screen
  4. You will receive a prompt saying the ‘system will reboot to reset calibration. Select Yes.

homesetupconfirm

5. You will then be brought to a black screen with a few words that tell you to touch the crosshair to calibrate.

6.Touch the croshair and follow it as it moves around the screen to calibrate.

7.The display will reboot and your touches should be responsive.

CalibScreen

 

Method 2:

  1. Take a USB drive and create a new “TXT” file by right clicking and selecting New—Text Document
  2. Rename the file “reset.cal”
  3. Your computer should give a prompt asking if you would like to change the file extension, select Yes
  4. If you don’t receive this prompt you will need to change your computer settings to allow you to change extensions. Copy and paste this link to find instructions on how to change file extensions:  http://support.quiltez.com/2014/09/02/how-do-i-enable-viewingediting-file-extensions-in-windows-7/
  5. Plug the USB drive into your display
  6. Your display will automatically restart
  7. It will then prompt you to touch the crosshair in the same fashion as Method

CalibScreen

Your screen should now respond to your touch properly.

 

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