qezsupport has written 82 articles

Why do I get a communication error on my Android tablet when I turn on my machine?

Click here to download the communication troubleshooting cheat sheet.  If you have the problem when you boot up your display and see the message “your system is unable to communicate” STOP and follow the steps below.  The tablet needs to talk to the black box on the back of the tablet (Hub) which needs to…

Why did my Handle Bars burn up and Smoke when I plugged the Robotic unit in?

Smoke came from the handle bars when the robotic unit was turned on. Check cable connections If this is an integrated system, then the handle bars need to be plugged into the handle bar port. The Handle bar port doesn’t transfer power. In most cases, burn out occurs when we plug the handle bars mistakenly…

Why do I get a white screen on the display after a few minutes of running the machine?

The enitre display jsut goes white. Display power issue. Not much can be done in the field. The display needs to be replaced, with the defective unit coming into the factory to help quality testing for future units.

Why Isn’t the Robot Icon Appearing On The Stitch Regulator Screen?

When the robotics are connected to the PCB box, the robot icon doesn’t appear on the display. Is the light blinking in the Motor Box? If the light is blinking green, then the motor box is working properly. You may have a a faulty cable or PCB Box. Is the Cable Connected to the Proper…

Why do I get “ERROR 5” when I try to update my Black Motor Box?

The Black Motor Box will not update. Green light lit inside motor box The green light indicates that the motor box is working properly. Don’t run updates through pop up window Navigate to Home > Setup > Update Robot to update the robot. don’t use the update button that pops up on the display. Disable…

Why am I getting so Many Random Errors When I Try and Boot Up the Machine?

Random display errors on the Display at boot up. Sometimes you can get to the home screen, sometimes not. Do the lights light up properly on the PCB Box? After boot up, the lights on the PCB should have the bottom two lit up, as pictured below. For more about the meaning of the lights,…

Why Am I Getting So Many Unknown Errors?

When a long list of repeated errors are occurring Check Hand-wheel It could be that the system is misinterpreting the motor error. Turn the hand-wheel to ensure if it is free moving or not. Update Software Something has become corrupted in the system and is sending information that the system doesn’t recognize. Ensure that we…

Which Direction Should My Black Belt Be Turning on the Pulley?

Counter Clockwise Whenever the machine is moving in a positive direction (i.e. forward towards the quilter or to the right) the black belt should be turning counter clockwise. If Motors reversed If your motors are reversed, IE the Motor Box is mounted on the back of the frame, all the the directions should be reversed…