26 articles Display

My tablet is fully charged when I shut down, but when I power up, the battery is drained or it will not power on.

If you attempt to turn on the tablet and get no response, you can try the following: Make sure the machine is turned on and the PWR1 and PWR2 lights are solid Red on the back of the hub (the black box located behind the tablet) and the power cable is firmly inserted into the…

Why do I get a communication error on my 10″ tablet when I turn on my machine?

If you have the problem where your X and Y axis are not reading or the TX and RX boxes are red after turning on your machine or after starting your machine it says” system not able to communicate” it’s because when you boot up your machine you have the hub that is attached to…

Fix the process.android.acore error message

If you are encountering the process.android.acore error message, then you may be able to resolve it by going into the settings and clearing the data for the SuperUser application. Select the Android home icon from the lower left corner . Then select the Applications icon from the top right or bottom center. (May not be enclosed…

How to Update to 5.1.9 (Android Tablet Only)

There has been a small change in the code for the update system. For this version only the application will need to be installed manually. Follow the steps below to update the system properly. All future updates will be able to overwrite the previous software automatically. If your tablet doesn’t have access to WiFi, then…

Where can I find digital patterns for robotic systems?

Unfortunately due to ethical concerns, we cannot directly recommend any locations to find digital patterns. However a quick Google search of the term “digitized patterns” will give you a wealth of options to download patterns. As you search keep in mind that our robotic systems are compatible with QLI, DXF, QCC, 4QB, and CQP file…

My screen is freezing (Android)

If you are having an issue where your screen is freezing it may not be the case. There have been a few instances where we have seen the screen on the android tablet get stuck. This has been most commonly associated with importing patterns, but has been seen in a few other locations as well.…

How to Delete Patterns and Tags

When you locate the tag tab you have a few options. To delete a single pattern Locate the pattern you can search all patterns or select “Select Tag” from the top to narrow the search. tap the picture of the pattern you would wish to remove, it will highlight orange select Delete from the top…

Why did my Handle Bars burn up and Smoke when I plugged the Robotic unit in?

Smoke came from the handle bars when the robotic unit was turned on. Check cable connections If this is an integrated system, then the handle bars need to be plugged into the handle bar port. The Handle bar port doesn’t transfer power. In most cases, burn out occurs when we plug the handle bars mistakenly…

Why do I get a white screen on the display after a few minutes of running the machine?

The enitre display jsut goes white. Display power issue. Not much can be done in the field. The display needs to be replaced, with the defective unit coming into the factory to help quality testing for future units.