20 articles Errors

My tablet is fully charged when I shut down, but when I power up, the battery is drained or it will not power on.

If you attempt to turn on the tablet and get no response, you can try the following: Make sure the machine is turned on and the PWR1 and PWR2 lights are solid Red on the back of the hub (the black box located behind the tablet) and the power cable is firmly inserted into the…

Why do I get a communication error on my 10″ tablet when I turn on my machine?

If you have the problem where your X and Y axis are not reading or the TX and RX boxes are red after turning on your machine or after starting your machine it says” system not able to communicate” it’s because when you boot up your machine you have the hub that is attached to…

Machine is stitching where it is supposed to jump stitch

If your machine is stitching where it should be jump stitching it is likely because you are engaging the needle on your handlebar, and not from the tablet. Since the tablet is what talks between the robotics machine, if you do not tell the tablet that the needle is on then it wont know to…

Robot is losing communication in the middle of operation

If your Butler robot is losing communication in the middle of operation it is likely that it is losing power, and is resetting the program. Try the following basic troubleshooting steps to resolve the issue. Try to switch the outlet that you are plugged into is not sending a steady current you will lose power…

Why do I get “ERROR 5” when I try to update my Black Motor Box?

The Black Motor Box will not update. Green light lit inside motor box The green light indicates that the motor box is working properly. Don’t run updates through pop up window Navigate to Home > Setup > Update Robot to update the robot. don’t use the update button that pops up on the display. Disable…

Why Am I Getting So Many Unknown Errors?

When a long list of repeated errors are occurring Check Hand-wheel It could be that the system is misinterpreting the motor error. Turn the hand-wheel to ensure if it is free moving or not. Update Software Something has become corrupted in the system and is sending information that the system doesn’t recognize. Ensure that we…