Troubleshooting

On this page you will find troubleshooting steps for common issues.

  • Communication
    • Manifests as:
      • If you set a quilt area and constantly get a default quilt area of 12″ x 36″ or zero. 
      • If the communication boxes TX and/or RX are red. TX means that the tablet is sending information and RX means that the tablet is receiving information.                  
      • X and Y values not changing as the machine is moved. 
      • Communication error upon opening program.
      • If you go into Settings, Updates, and System Info from the robot screen and the versions show N.C. for components that are connected i.e control box at the back or robot.                 
      • If you go into the File menu, Additional Settings and System information from the Perfect Stitch screen and theversions show N.C. for components that are connected i.e. control box at the back or robot.
      • Robot not moving or Error 1023

  • Machine will not stitch (Robot)
    • Manifests as:
      • Ghost Stitching.
      • Machine moving without stitching.
      • Error Stitch Controller not present. 
  • Error 1023 will not move to start 
    • Manifests as:
      • Error on screen when trying to run a pattern.
      • Machine not moving when trying to run a pattern. 
      • X and Y values not changing
        X or Y values moving in a negative direction when moving right or forward.


  • Tablet will not power on
    • Manifests as:
      • A blank screen when trying to power the tablet on. 
      • Tablet displaying splash screen and then restarting in a cycle.
  • Motor errors (PerfectStitch)
    • Manifests as:
      • Errors on screen
      • Needle not engaging
      • Index not counting
      • Needle stopping in strange places
  • Lights will not power on
    • Manifests as:
      • Lights not turning on
      • Flickering lights
      • Light issues
  • Motor box will not update
    • Manifests as:
      • Motor box error while trying to update
  • Stitching stopping or starting on its own, or no stitching
    • Manifests as:
      • Not being able to press any buttons
      • Stitching turning off at random intervals
      • No response from tablet when communication is fine
  • Tablet screen frozen
    • Manifests as:
      • No response from the tablet
      • Screen frozen
  • Will not connect to WiFi
    • Manifests as:
      • WiFi will not function
      • Cannot turn on
      • WiFi states that it is turning on, but will not.